Post by ewe on Oct 21, 2023 0:19:11 GMT -8
Who uses voice services How has Russian voice service providers changed in the new economic reality? Key market players remain unchanged. But until March 2019, foreign companies, most notably Google, were still operating in Russia. Most of them then left the market. Instead of them, new Russian suppliers came. Has the client's profile somehow changed under the new conditions? Major demand still comes from big companies: Gundam of orders come from the upper echelons of corporate and mid-sized businesses.
Over the past year and a half, midsize businesses have shown greater moible number data interest in voice technology. However, major suppliers and their partners are still more focused on larger projects. with voice services? Probably the largest chunk of tasks has to do with automation in the contact center. The voice assistant handles a lot of typical incoming calls and also calls customers. This helps optimize costs and frees up operator time for non-standard, more complex issues that require human intervention. Another key area is speech analysis.
Furthermore, it analyzes not only what operators and customers actually say, but how they do it and in what tone of voice. Thus, businesses seek to prevent customer exodus and emotional burnout of operators. What Customers Are Waiting For What is the first thing customers look for when choosing a voice service? Customers are waiting for a finished product that solves a specific problem.
Over the past year and a half, midsize businesses have shown greater moible number data interest in voice technology. However, major suppliers and their partners are still more focused on larger projects. with voice services? Probably the largest chunk of tasks has to do with automation in the contact center. The voice assistant handles a lot of typical incoming calls and also calls customers. This helps optimize costs and frees up operator time for non-standard, more complex issues that require human intervention. Another key area is speech analysis.
Furthermore, it analyzes not only what operators and customers actually say, but how they do it and in what tone of voice. Thus, businesses seek to prevent customer exodus and emotional burnout of operators. What Customers Are Waiting For What is the first thing customers look for when choosing a voice service? Customers are waiting for a finished product that solves a specific problem.
